Friday, September 23, 2011

India: a face for phones

Will Chetan Bhagat be a good brand ambassador?

Please see my comments on the above subject in article below (Appeared in today's Financial Times).

In a country where most adverts feature celebrities such as cricket legend Sachin Tendulkar or Bollywood stars, an overseas phonemaker and an author seem like an unlikely, if interesting, pairing.

India’s best-selling author, Chetan Bhagat (left), has been signed up by Chinese telecoms company Huawei to launch its latest tablets and smartphones on the subcontinent, the Economic Times reports.

India is Huawei’s second largest market after China, contributing between $840m and $1.4bn per year (3 to 5 per cent) – of overall revenues, which totaled $28bn last year. But the company isn’t widely recognised in the country, and also must combat prejudice against Chinese products.

Thursday, September 22, 2011

The customer is king. But where's his kingdom?

How companies can create true customer delight and offer service that really counts.

As I sit in the Custommerce National Convention listening to exotic concepts such as customer-centricity, engagement, experience frameworks and multi-channel customer interactions, my mind started wandering. I can almost hear you saying “tell me another” but in my defence I must tell you that I was still staying in the customer experience realm but in my own selfish way, I was thinking about myself as a customer and my own experiences over the years. Was there anything truly outstanding that I have experienced as a customer that I could remember, relish and share with you?

Tuesday, September 20, 2011

Flying Machine's new advertisement draws controversy

It was meant to transport the brand into the consciousness of India's youth, but a new advertisement by Flying Machine has flown into a storm of controversy instead. A welcome controversy! One of India's early home-grown jeans brands, Flying Machine, over the weekend, released a print advertisement that shows the picture of a female model wearing tight fit jeans around her buttocks, with the catchline in big, bold font screaming: 'What an Ass!' It was probably meant to highlight the oomph and cool quotient in an old brand, perhaps even mimic the edginess of the 'All asses were not created equal' tagline in an advertisement last year by larger rival Levi Strauss & Co. While the jury is out on whether Flying Machine's latest campaign has found resonance with the cool set, the advertisement is generating heat in some quarters.

Wednesday, September 7, 2011

Tata DoCoMo may not get away with cheeky ads as ASCI receives complaints

It has been 'keeping it simple' for so long, but now there is 'no getting away' for Tata DoCoMo. Or so it seems, going by the severe flak its latest television campaign has drawn from doctors, NGOs working with domestic servants, and even viewers.

The Advertising Standards Council of India has already received eight complaints against the mobile operator's cheeky commercials that portray doctors and domestic helps in a negative light. And a Delhi-based social organisation working for the rights of domestic workers threatens to take up the matter with the parliamentary standing committee on labour.

The new series of 13 television advertisements promoting Tata DoCoMo's network connectivity with a tagline 'no getting away'-released across national channels last week-is being criticised for "showing class bias", "cozying up to harmful social prejudices" and being indecent.

Understanding fast-changing Gen Y is a challenge

Gen Y no longer lives in an idyllic, insulated environment, chilled out and being itself. Hence, how marketers communicate to them is extremely important.


Ramanujam Sridhar CEO of brand-comm. and a Director of Custommerce.
Read my blog @

Tuesday, September 6, 2011

Annual Reports Get a Brand - New Makeover

Annual reports to reasserting brand's value in the minds of shareholders. Some companies have started to use social networking icons and other icons to connect with the each other! Read more in the snippet below.

Ramanujam Sridhar CEO of brand-comm. and a Director of Custommerce.
Read my blog @