How companies can create true customer delight and offer service that really counts.As I sit in the Custommerce National Convention listening to exotic concepts such as customer-centricity, engagement, experience frameworks and multi-channel customer interactions, my mind started wandering. I can almost hear you saying “tell me another” but in my defence I must tell you that I was still staying in the customer experience realm but in my own selfish way, I was thinking about myself as a customer and my own experiences over the years. Was there anything truly outstanding that I have experienced as a customer that I could remember, relish and share with you?
